Privacy Policy
At Serene Rejuvenation (referred to as "we" or "our"), we are dedicated to safeguarding the privacy and security of your personal information. We value transparency, and this policy outlines how we handle your data. Please read this policy carefully to understand our practices regarding personal information and your rights under applicable laws.
When Does This Privacy Policy Apply?
This policy applies to personal information collected when you interact with our website or services, where Serene Rejuvenation acts as a “data controller.” By providing personal information while using our website, you consent to the collection, use, and disclosure of your information as described in this policy.
Our Commitment to Privacy
We will not sell, rent, trade, or otherwise disclose your personal information (e.g., name, email address) to any third party, except as outlined in this policy or required by law. In some cases, we may share your information with another treatment provider relevant to your care, but only with your explicit consent.
Consent
We require your consent to collect, use, or disclose your personal information. Your consent can be:
- Express: Provided explicitly, either in writing, electronically, or verbally.
- Implied: Assumed when you provide information for a specific purpose, such as completing a form or contacting us.
You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations. Note that withdrawing consent may limit your access to certain services.
Collection, Use, and Sharing of Information
We collect personal information, such as your name, date of birth, contact details, and relevant medical data, to provide services and improve your experience. Specific uses include:
- Identifying and communicating with you regarding services or products you’ve requested.
- Delivering services tailored to your preferences.
- Sending appointment reminders and updates.
- Processing payments and delivering online orders.
- Enhancing our services through feedback or market analysis.
By providing your email address during transactions or appointments, you consent to receive communications about offers, services, or updates. You may unsubscribe at any time.
Cookies and Device Information
We use cookies and similar technologies to enhance your experience, track site usage, and analyze trends. This includes:
- Cookies: Small data files stored on your device to remember preferences.
- Log Data: Information such as IP addresses, browser types, and pages visited.
- Web Beacons/Pixels: Electronic tags to track user engagement.
You can adjust your browser settings to manage cookies, but doing so may impact website functionality.
Security of Your Information
We implement security measures to protect your personal data, including encryption for sensitive information. However, no system is completely secure. While we strive to safeguard your data, we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing personal information.
Retention and Destruction
We retain personal information as long as necessary for business or legal purposes. Once it is no longer needed, we securely destroy or anonymize the data.
Accessing and Updating Your Information
You may request access to your personal information or request corrections by contacting us. We will:
- Provide access to your data, unless restricted by law.
- Correct errors or annotate records with requested corrections.
Requests must be in writing and include sufficient details for verification. We will respond within 15 business days.
Changes to This Policy
We may update this policy periodically. Updates will be posted on this page, and your continued use of our website signifies your acceptance of any changes.
Contact Us If you have questions about this privacy policy or your personal information, please contact us at info@serenesurrey.ca
