Privacy policy

When does this privacy policy apply?

This policy applies to personal information collected when you interact with our website or services, where Serene Rejuvenation acts as a "data controller." By providing personal information while using our website, you consent to the collection, use, and disclosure of your information as described in this policy.

Our commitment to privacy

We will not sell, rent, trade, or otherwise disclose your personal information (e.g., name, email address) to any third party, except as outlined in this policy or required by law. In some cases, we may share your information with another treatment provider relevant to your care, but only with your explicit consent.

Consent

We require your consent to collect, use, or disclose your personal information. Your consent can be:

• Express: Provided explicitly, either in writing, electronically, or verbally.
• Implied: Assumed when you provide information for a specific purpose, such as completing a form or contacting us.

You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations. Note that withdrawing consent may limit your access to certain services.

Collection, use, and sharing of information

The personal information you can send through this website includes your name, email address, phone number, any photos or videos you share with us, and any other written information you include in a message. We use it to:

• Respond to your enquiry and communicate with you about the services you have asked about.
• Review any photos or videos you share so Dr. Sarai can advise you or follow your progress.
• Send appointment-related updates when you have requested them.

Bookings, payments and shop orders are handled on our booking and shop platforms rather than on this website, under their own privacy terms.

Submitting an enquiry requests a response from the clinic; it does not sign you up for marketing emails.

Cookies and device information

This website uses cookies to remember your preferences, improve site performance, and understand which content is most helpful. This includes your accept-or-decline choice stored in your browser, optional Google Analytics measurement, and a necessary access cookie for the client portal. We do not sell this information or use advertising cookies.

Analytics cookies are set only if you accept them. The client portal uses a necessary access cookie after you enter the clinic code. When you first visit, a banner asks for your choice; analytics stay switched off unless you accept, and you can change your answer at any time through the "Cookie preferences" link at the bottom of every page.

Public pages also use Cloudflare Web Analytics for performance measurements without analytics cookies. The progress-photo page loads neither Google Analytics nor the Cloudflare performance beacon. Changing your Google Analytics choice also updates other open tabs on this website.

The cookies we may set are:

• Google Analytics (_ga, _ga_*): Set by Google Analytics 4 once you accept. They record which pages are visited, roughly where in the world the visit came from, and whether you are a returning visitor. Google acts as our service provider and may process this data outside Canada. These cookies expire after up to two years, or sooner if you clear them in your browser.
• Client portal access (sr_portal): This necessary cookie keeps the client portal unlocked for up to 30 days after a valid clinic code is entered. It is separate from analytics consent and is not used for advertising.
• Your cookie choice: Your accept-or-decline answer is stored in your own browser so we do not ask again. It stays on your device and is never sent to us.
• Photo submission reference: The progress-photo form keeps an opaque reference in this browser tab so you can check an interrupted submission after reloading. It does not store your photos or contact details in browser storage.
• Server log data: Our hosting provider records standard request information such as IP address, browser type and pages requested. This is not a cookie and is used for security and reliability.

You can also block or delete cookies through your browser settings. Declining analytics does not affect any part of the site.

Security of your information

Cloudflare provides website hosting and private storage for progress photos. Resend sends enquiries and clinic notifications. We keep private submission records to recover interrupted uploads or notifications, and links in photo notifications expire after 14 days. Link expiry does not delete the clinic archive.

We implement security measures to protect your personal data, including encryption for sensitive information. However, no system is completely secure. While we strive to safeguard your data, we cannot guarantee absolute security.

Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing personal information.

Retention and destruction

We retain personal information as long as necessary for business or legal purposes. Once it is no longer needed, we securely destroy or anonymize the data.

Accessing and updating your information

You may request access to your personal information or request corrections by contacting us. We will:

• Provide access to your data, unless restricted by law.
• Correct errors or annotate records with requested corrections.

Requests must be in writing and include sufficient details for verification. We will respond within 15 business days.

Changes to this policy

We may update this policy periodically. Updates will be posted on this page, and your continued use of our website signifies your acceptance of any changes.

Contact us

If you have questions about this privacy policy or your personal information, please contact us at [email protected].