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Serene Rejuvenation

Privacy policy

At Serene Rejuvenation (referred to as “we” or “our”), we are dedicated to safeguarding the privacy and security of your personal information. We value transparency, and this policy outlines how we handle your data. Please read this policy carefully to understand our practices regarding personal information and your rights under applicable laws.

  1. When does this privacy policy apply?

    This policy applies to personal information collected when you interact with our website or services, where Serene Rejuvenation acts as a "data controller." By providing personal information while using our website, you consent to the collection, use, and disclosure of your information as described in this policy.

  2. Our commitment to privacy

    We will not sell, rent, trade, or otherwise disclose your personal information (e.g., name, email address) to any third party, except as outlined in this policy or required by law. In some cases, we may share your information with another treatment provider relevant to your care, but only with your explicit consent.

  3. Consent

    We require your consent to collect, use, or disclose your personal information. Your consent can be:

    • Express: Provided explicitly, either in writing, electronically, or verbally.
    • Implied: Assumed when you provide information for a specific purpose, such as completing a form or contacting us.

    You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations. Note that withdrawing consent may limit your access to certain services.

  4. Collection, use, and sharing of information

    The only personal information this website collects is what you choose to send us: your name, email address, phone number, any photos or videos you share with us, and any other written information you include in a message. We use it to:

    • Respond to your enquiry and communicate with you about the services you have asked about.
    • Review any photos or videos you share so Dr. Sarai can advise you or follow your progress.
    • Send appointment-related updates when you have requested them.

    Bookings, payments and shop orders are handled on our booking and shop platforms rather than on this website, under their own privacy terms.

    By providing your email address, you consent to receive communications about offers, services, or updates. You may unsubscribe at any time.

  5. Cookies and device information

    This website uses cookies to remember your preferences, improve site performance, and understand which content is most helpful. In practice that means two things: your own accept-or-decline choice, stored in your browser, and, if you accept, Google Analytics measurement. We do not use advertising or marketing cookies, and we do not sell or share this information.

    No cookies are set until you accept them. When you first visit, a banner asks for your choice; analytics stay switched off unless you accept, and you can change your answer at any time through the "Cookie preferences" link at the bottom of every page.

    The cookies we may set are:

    • Google Analytics (_ga, _ga_*): Set by Google Analytics 4 once you accept. They record which pages are visited, roughly where in the world the visit came from, and whether you are a returning visitor. Google acts as our service provider and may process this data outside Canada. These cookies expire after up to two years, or sooner if you clear them in your browser.
    • Your cookie choice: Your accept-or-decline answer is stored in your own browser so we do not ask again. It stays on your device and is never sent to us.
    • Server log data: Our hosting provider records standard request information such as IP address, browser type and pages requested. This is not a cookie and is used for security and reliability.

    You can also block or delete cookies through your browser settings. Declining analytics does not affect any part of the site.

  6. Security of your information

    We implement security measures to protect your personal data, including encryption for sensitive information. However, no system is completely secure. While we strive to safeguard your data, we cannot guarantee absolute security.

  7. Third-party links

    Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing personal information.

  8. Retention and destruction

    We retain personal information as long as necessary for business or legal purposes. Once it is no longer needed, we securely destroy or anonymize the data.

  9. Accessing and updating your information

    You may request access to your personal information or request corrections by contacting us. We will:

    • Provide access to your data, unless restricted by law.
    • Correct errors or annotate records with requested corrections.

    Requests must be in writing and include sufficient details for verification. We will respond within 15 business days.

  10. Changes to this policy

    We may update this policy periodically. Updates will be posted on this page, and your continued use of our website signifies your acceptance of any changes.

  11. Contact us

    If you have questions about this privacy policy or your personal information, please contact us at [email protected].